Reference

Terms and Conditions for Your 18999 Account

These terms set out how your account works at 18999 — what we expect from you and what you can expect from us.

Account Eligibility AppliesbKash, Nagad & Rocket CoveredBangladesh Eligible RegionsMobile Access Included
18999 Terms and Conditions for Your 18999 Account
HOW WE HANDLE YOUR DATA

Account Security and Data Retention

Your account data is stored securely and used only for the purposes described in these terms — identity verification, transaction records, and support history. We do not sell your personal data. Wallet details you link for bKash, Nagad, or Rocket transactions are retained for the period required by our verification process and then subject to our standard data schedule.

Account Security

Your login is protected by OTP verification on every new device. We use SSL encryption across all account pages and wallet transaction screens to keep your data in transit secure.

Data Retention

We keep account and transaction records for the period required by our operating conditions. You may request a summary of data we hold on your account via the support email channel.

Cookies and Tracking

We use session cookies to keep you logged in and functional cookies for wallet flow. You can manage cookie preferences in your browser settings without affecting account access.

Requesting Changes

To update personal details or request account data correction, contact support with your account ID and the change needed. Wallet name corrections require identity document review before they are applied.

TERMS HELP CHANNELS

Reach Us About These Terms

Questions about a specific clause, a wallet verification hold, or what a condition means for your account in Bangladesh? Our support team handles terms-related queries directly — no need to hunt through the FAQ if something is unclear. You can reach us through live chat on the platform, by email, or via our Bangladesh support line. Response times vary by channel; live chat is typically the fastest route during active hours.

Live Chat Open the chat icon in the bottom corner of any page. Describe your terms question and a support agent will respond directly during active support hours.
Email Support Write to our support address with your account ID and the specific clause or transaction you are asking about. We aim to respond within one business day.
Bangladesh Account Help For wallet verification queries — bKash, Nagad, or Rocket holds — our Bangladesh support team can review your account and explain the exact step needed to resolve it.

Common Questions About These Terms

A few things we hear most often about how these terms apply to accounts in Bangladesh. If your question is not here, live chat is the quickest way to get a direct answer.

You must be of legal age in your jurisdiction and located in an eligible region. Access depends on local law where you are based. We do not accept accounts from regions where our service is not permitted.

The terms apply from the moment your account is active. We recommend reviewing them before your first deposit, but they are always accessible from the footer of any page on the platform.

No. Deposits must come from a wallet registered in your own name. Using another person's bKash, Nagad, or Rocket account will trigger a wallet verification hold on your withdrawal.

We post a revision date at the top of this page whenever terms are updated. Continuing to use your account after a posted change means you accept the revised conditions.

Contact support by email with your account ID and a data request. We will confirm what records we hold and provide a summary within the timeframe our data policy allows.

Reach out via live chat or email with your account ID and the specific transaction or decision you are questioning. Our support team will review it against the current terms and respond directly.
Reference

Terms & Conditions

Service availability depends on eligible regions and local law. Users should check local rules before opening an account.

Access may be available only where local law permits.